Terms of service

Welcome to cherubstories.com! By accessing or using our website, you agree to be bound by the following terms and conditions ("Terms"). If you do not agree, please do not use our website.

 

1. Introduction

Our website is operated by Cherub Stories, a Malaysian company. Throughout the site, "we", "us" and "our" refer to Cherub Stories.

 

2. Product Information

We strive to ensure that all information about our products and services is accurate and up-to-date. However, we do not guarantee the completeness, accuracy or reliability of such information. We may modify or discontinue any product or service without notice.

 

3. Ordering and Payment

By placing an order, you confirm you are at least 18 years old. Orders are subject to availability and price confirmation. We may limit or cancel orders at our discretion.

Payments are accepted through Hitpay. You must have the legal right to use the payment method provided. We reserve the right to refuse any transaction suspected of fraud or violation of these Terms.

 

4. Shipping and Delivery

We ship to most countries. Shipping times vary by destination and method. Customs fees and import taxes may apply. We are not liable for third-party carrier delays. See our Shipping Policy for full details.

 

5. Returns and Refunds

If you are not satisfied with your purchase, you may return it within 7 days provided that all original tags are attached. Items must be unused and in original condition. All returns are processed in Shop Credits. See our Refund Policy for complete information. 

 

6. Customised Products

Customised or made-to-order items (e.g. DIY charms) are non-refundable and non-returnable unless defective. Ensure all personalisation details are correct when placing an order.

 

7. Intellectual Property

All website content is the property of Cherub Stories. You may not reproduce, distribute or modify any content without our prior written consent.

 

8. Limitation of Liability

We are not liable for any damages arising from your use of our website or products. Your sole remedy is to discontinue use.

 

9. Indemnification

You agree to indemnify Cherub Stories. against claims arising from your use of our website or breach of these Terms.

 

10. Governing Law

These Terms are governed by Malaysian law. Any disputes shall be resolved by the courts of Malaysia.

 

11. Modifications

We may update these Terms at any time. Continued use of the website constitutes acceptance.

 

12. Termination

We may suspend or terminate your access for any reason without notice.

 

13. Entire Agreement

These Terms constitute the entire agreement between you and Cherub Stories.

 

Contact us: enquiry.cherub@gmail.com